At Desensitize App (provided by the company MBody Community) we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect information when you use our wellness coaching App, related services, and Website.
Purpose of the app and website
The Desensitize App and Website provides educational content, wellness coaching programs, meditations, psychoeducation, journaling tools, reflection exercises, and self-management support for individuals experiencing chronic pain, chronic symptoms, stress, and emotional wellbeing concerns.
This Desensitize App and Website is not a medical or mental health treatment service.
Information we collect
- We may collect the following types of information:
- Name and email address
- Account and subscription information
- Program participation progress
- User-generated content submitted within the app
- Comments made in the app
- Technical usage information and analytics
- Credit card information
- Group coaching video recordings
How we use information
- We use information to:
- Provide access to educational and coaching content
- Support app functionality and personalization
- Improve user experience
- Track program participation and progress
- Provide customer support
- Maintain app security and performance
- Communicate updates and service information
- Share group coaching recordings in app
- We do not sell personal health information to third parties.
Third-party services
We use trusted third-party platforms to operate the Website and Desensitize App experience, including:
- Kajabi (content hosting, memberships, billing, app delivery)
These providers may process data on our behalf in accordance with their own privacy and security policies.
Data security
We take reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, misuse, or disclosure.
However, no electronic storage or transmission method can be guaranteed to be completely secure.
Health and wellness information
Users may voluntarily provide sensitive wellness-related information such as symptom descriptions, questions about symptoms, emotional reflections, or comments.
This Desensitize App and Website is intended for wellness coaching and educational purposes only and is not a healthcare provider or medical service.
User responsibility
Users are responsible for determining whether the Desensitize App and Website and its content are appropriate for their personal situation.
The Desensitize App and Website does not provide crisis intervention, emergency services, psychotherapy, or medical care.
Children
This Desensitize App and Website is not intended for children. By using this Website and App, you represent and warrant that you are of the legal age of majority in the place where you live. If you do not meet this requirement, you must not use this Website or App.
Data retention
We retain information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your rights
Depending on your location, you may have rights to:
- Access your personal data
- Request corrections
- Request deletion of your information
- Withdraw consent for certain processing activities
- Video Recordings
- Group coaching sessions and workshops are recorded and uploaded to the app library afterwards. Speaking or having your camera on during these recordings is voluntary. Note we will be unable to delete these group coaching video recordings if you request this in the future. If you would like to not be recorded you have the option to not attend the group coaching sessions, or keep your camera off during them and not speak.
To request account deletion or data inquiries, contact:
[YOUR EMAIL]
Changes to this policy
We may update this Privacy Policy periodically. Continued use of the Desensitize App after updates constitutes acceptance of the revised policy.
Contact
For privacy questions or support requests, contact:
[MBody Community]
[EMAIL]
[WEBSITE]